Contact Center

Outsource, Optimize, Excel

TBS Global Outsourcing offers the limitless possibility of successful communication through strategically developed contact centers. Our solutions, which act as a hub for customers, service providers, and suppliers, offer a streamlined and efficient service experience.

Our solutions include powerful on-premises and cloud-based omnichannel contact center solutions that cover a wide range of communication channels, from standard audio interfaces to dynamic platforms like as social media, text messages, emails, and Interactive Voice Response (IVR) systems. We prioritize a single platform that accommodates a wide range of communication preferences, using both tried-and-true methods and cutting-edge technology to create seamless, consistent, and responsive interactions.

 

As a pioneer in the outsourcing industry, we bring plenty of experience to the table. Our contact center solutions are precisely designed to increase customer engagement, improve service provider interactions, and strengthen supplier relationships. TBS Global Outsourcing is dedicated to bridging gaps in communication, nurturing relationships, and fostering operational excellence, recognizing the critical impact of every connection. Choose TBS Global Outsourcing for a cutting-edge contact center experience that will change the way organizations interact, engage, and ultimately prosper.

TBS Global Outsourcing Inbound Call Center Solutions

TBS Global will supply you with a FREE redirection number (DID or IP) – an inbound advertised number (Toll-free) that will be routed to the FREE number provided by TBS Global.

TBS Global will set up an auto attendant (IVR) platform to direct callers and manage after hours request

Calls received within the designated service hours (business hours, after hours or 24×7 inbound call centre) will be directed to inbound call centre representatives

Daily inbound call centre reports will be provided to clients and used by TBS Global management team to enhance customer experience

TBS Global Outsourcing Outbound Call Center Solutions

TBS Global combines outbound call center software and technology with sales and marketing specialists to create a full solution.

Outbound call center representatives will call your prospective clients and use a tried-and-true sales engagement funnel technique.
Our systems readily incorporate social network connections, email, chat, and communication tools such as Facebook, LinkedIn integration, and transparency via video chat.

TBS Global's outbound dallier platform (3,000 calls per minute) can disperse high volume calls and direct callers to the TBS Global IVR platform, allowing customers to self-select (e.g. Order or vote) or speak to an Outbound call centre person.

TBS Global Outsourcing IVR Solutions

Auto attendant / IVR [Interactive Voice Recognition] systems meant to deliver solutions 24 hours a day, seven days a week

- Customer service - self-service opt in / opt out
- Surveys
- Recall and appointment scheduling

- A unified ordering scheme
- Early warning and notification systems
- Personnel updates

TBS Global Outsourcing Email Marketing Solutions

TBS Global can offer clients strategic outbound email marketing campaigns that include market and data segmentation, email market testing, customized outbound campaigns, data validations, omni-channel marketing strategies, and email success metrics.

Our team may also provide inbound email support during business hours or after hours.

- Market segmentation: for greatest impact, specifically target your audience.
- Email Testing: Make sure the content and delivery are optimized for maximum engagement.
- Campaigns Tailored to Your demographic: Create campaigns that are appealing to your target demographic.

- Validate data to ensure correct and up-to-date information for effective marketing initiatives.
- Omni-Channel Strategies: Use many channels to provide comprehensive coverage.
- Success Metrics: Quantify the impact of success strategies and refine them

TBS Global Outsourcing Virtual Assistant Solutions

Our highly skilled virtual assistants are an excellent addition to any organization for managing basic to high-level activities. A virtual assistant might be hired on a project basis or as a permanent member of your team.

- Accounting
- Digital Marketing
- Data Entry
- Drafting & Design

- Appointment setting & Management
- Inventory management
- Legal & Governance
- Project Management

TBS Global Outsourcing Live Chat Solutions

Our highly skilled virtual assistants are an excellent addition to any organization for managing basic to high-level activities. A virtual assistant might be hired on a project basis or as a permanent member of your team.

Our knowledgeable personnel may provide real-time support for a wide range of needs, including sales inquiries, after-sales care, billing concerns, and broad product knowledge. Our team guarantees that your clients receive the best level of service, whether guiding prospective consumers through purchase selections or providing post-buy assistance.

TBS Global is happy to be an extension of your company, effortlessly integrating with your operations to provide excellent customer experiences. Regardless of the complexity of the inquiry, our live chat assistance functions as a channel between your internal and external customers, offering timely solutions and responses.

When you entrust TBS Global with your live chat support, you receive more than a service; you acquire a partner dedicated to improving customer satisfaction and contributing to your company's success.

Experience the difference with TBS Global Outsourcing's live chat service, where every connection counts and client relationships are fostered.

Experience the Future with TBS Global Outsourcing

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